TOPIC: Synch Not Working At All...Help!!!

I was synching just fine via WiFi and suddenly it has stopped working all together. So, I tried via DropBox and the Thoughts and Updates progress bars complete just fine and then the synch just hangs there.

I'm using TR 3.1.2 and v2.3 on the iPhone app.

This is a major issue for me as not being able to synch to my mobile devices renders TR unusable - and I LOVE it....

Hi Gleimer,

Sorry it has taken a while to get back to you on this.

Without knowing anything about your setup it's hard to say. One clear candidate is a firewall that's blocking one or both programs.

Are you aware of any firewall changes that might be the cause?

If you're still having trouble please send us an email via the contact us link to the left.
Cheers
S8.

Just a guess on my part but this might be similar to a problem that another user is having...

Can you do another sync and email us the log file (View->IDE Log in the menus)?
Use the support email in the contact us section.

Cheers
S8.

This is exactly the problem I am experiencing ... save that I am using iPhone v2.4

the same problem occurs on both my iPad and iPhone

the Log View is

INFO [tr.datastore.xstream]: Auto save task. Data has not changed. At Tue Jan 10 19:14:52 GMT 2012
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [tr.datastore.xstream]: Auto save task. Data has not changed. At Tue Jan 10 19:19:52 GMT 2012
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [tr.datastore.xstream]: Auto save task. Data has not changed. At Tue Jan 10 19:24:52 GMT 2012
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [tr.datastore.xstream]: Auto save task. Data has not changed. At Tue Jan 10 19:29:52 GMT 2012
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.iphone.SyncDialog]: Added listeners
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.iphone.SyncDialog]: Removed listeners
WARNING [org.openide.filesystems.Ordering]: Not all children in OptionsDialog/Advanced/ marked with the position attribute: [au-com-trgtd-tr-appl-prefs-ApplicationAdvancedOption.instance, au-com-trgtd-tr-appl-prefs-ApplicationOptionsPanelController.instance, au-com-trgtd-tr-calendar-prefs-CalendarAdvancedOption.instance, au-com-trgtd-tr-email-prefs-EmailAdvancedOption.instance, au-com-trgtd-tr-extract-clean-ExtractCleanAdvancedOption.instance, au-com-trgtd-tr-extract-prefs-ExtractAdvancedOption.instance, au-com-trgtd-tr-imports-thoughts-prefs-ImportThoughtsAdvancedOption.instance, au-com-trgtd-tr-prefs-actions-ActionAdvancedOption.instance, au-com-trgtd-tr-prefs-data-DataAdvancedOption.instance, au-com-trgtd-tr-prefs-dates-DatesAdvancedOption.instance, au-com-trgtd-tr-prefs-projects-ProjectsAdvancedOption.instance, au-com-trgtd-tr-prefs-recurrence-RecurrenceAdvancedOption.instance, au-com-trgtd-tr-prefs-ui-GUIAdvancedOption.instance, au-com-trgtd-tr-sync-prefs-SyncAdvancedOption.instance, au-com-trgtd-tr-view-actn-prefs-ActionAdvancedOption.instance], but some are: [au-com-trgtd-tr-view-actns-prefs-ActionsAdvancedOption.instance]
INFO [org.netbeans.modules.extbrowser]: Cannot detect Firefox : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\FIREFOX.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Mozilla : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MOZILLA.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 7 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCP.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 6 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCP6.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 4 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCAPE.exe.
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [org.netbeans.modules.extbrowser]: Cannot detect Firefox : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\FIREFOX.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Mozilla : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MOZILLA.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 7 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCP.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 6 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCP6.exe.
INFO [org.netbeans.modules.extbrowser]: Cannot detect Netscape 4 : org.netbeans.modules.extbrowser.NbBrowserException: RegOpenKeyEx() failed for SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\NETSCAPE.exe.
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.iphone.SyncDialog]: Added listeners
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false
INFO [au.com.trgtd.tr.sync.dropbox.DBoxSyncMgr]: DropBox sync method: false

Which sync method are you using? Wifi or dropbox? Can you confirm that you have read the FAQs under Devices synchronisation?

colmacc wrote:
Ok, looks like you're using the wifi method to sync. Can you look over the troubleshooting guide and then send us a support request if you're still stuck.

Cheers
Carl.